All articles ← Knowledge Base A Member's avatar is blue. Why? A Member's avatar is faded or light purple. What does that mean? A Member's avatar is green. What does that mean? A Member's avatar is purple. What does that mean? A Member's avatar is red. What does that mean? A Member's avatar is yellow/orange. Why? Am I allowed to consider all of my Life purchases as a business expense? Am I allowed to consider all of my Life Training purchases as business expenses when filing my taxes? Are business cards available for purchase in my country? Are my purchases I made from Life events, loaded to my Life website? Where can I view them? Because my Life Business is operated out of my home, may I consider my home as a business expense when filing my taxes? By when do I need to complete the Compliance Test? Can a Corporate Customer take advantage of the 3 for free program? Can a Customer qualify for 3 for free? If so, how is that awarded? Can an adult register a Life Membership and then switch it to their minor child's name after that child becomes of legal age? Can Corporate Customers request a discount for their purchase? Can I add "X" video to my branded email? Can I add to or subtract from my order once placed? Can I back date a Self Reported sale? Can I bring my infant to an event? Can I cancel my Total Personal Development subscription at any time? Can I change the quantity of gold I receive each month? Can I combine orders to save on shipping costs? Can I download my Rascal Radio audios to offline? Can I enroll for the Life Library Subscription only? Can I forego the Coordinator Rank Advancement Trip and get the cash value instead? Can I get a refund for my convention ticket? Can I get a refund for my seminar ticket? Can I get a refund for my Total Personal Development subscription? Can I import my address book from my current email account into my branded emails? Can I listen to Life Line on the computer? Can I pay for overnight shipping? Can I request a partial refund for my Total Personal Development subscription? Can I search for specific talks in Rascal Radio? Can I use my eWallet funds to make purchases at the Seminar or Convention? Can I write off my Life products, mileage, event attendance, Life Training material and all other purchases on my taxes? Can my Corporate LLR Customer be billed using a Purchase Order (PO)? Can my Life Training Income be added to my eWallet? Can someone who does not have a Life Number sign up for the Life credit card? Do I have to be enrolled for a Life Subscription in order to earn commissions? Do I have to be enrolled for a Subscription to stay active as a Life Member? Do I need to enter a bank account on file in order to earn commissions? Do I need to enter a certain dollar amount for Self Reported Customers sales? Do the Life Subscriptions come in (_____) language? Does my interpreter have to pay to attend the event? Does my sign language interpreter have to pay to attend the event? Does someone’s personal PV count towards the outside leg volume requirement for the Product Scholarship Program? Glossary of Terms How can I get the eBook to my device? How can I purchase a CD that is not listed on the Shopping Cart? How do I add my spouse to my profile? How do I calculate my bonus? How do I cancel my subscription? How do I cancel, get on/off or adjust my subscriptions? How do I change my address? How do I change my billing date for my subscriptions? How do I change my settings for my yearly Membership renewal? How do I change my Subscription? How do I change my username or password? How do I change the settings regarding receiving Life Corporate communications? How do I earn the Coordinator Rank Advancement Trip? How do I enroll a Customer for a Subscription? How do I enroll a member or customer in Haiti? How do I find my Personal Website (Customer website)? How do I get credit for purchases made through my Personal Home Page? How do I get paid if I don't have a bank account? How do I listen to the Life Training Channel? How do I prevent the use of my eWallet for purchases? How do I purchase another Subscription for the month? How do I qualify for the Fun in The Sun cruise? How do I send an Open Meeting video to a prospect? How do I set up my eWallet? How do I sign up for the new Life credit card? How do I start a Life on Life event? How do I update my credit card information? How do I update my direct deposit information? How do I update my email address? How do I update my shipping address? How do I use my Ewallet for purchases? How do I use the Life Leadership App? How do I use the Life Line app? How do I use the Share Your Life feature? How do I view a downlines Team 2? How does Total Personal Development processing work? How is 3 for free paid? How long does it take to receive my Subscription package? How long does it take to withdraw money from my eWallet? How many devices can listen to the Rascal Radio subscription? How old do you have to be in order to attend an event? How old do you have to be in order to become a Life Member? How soon after an order goes through can I request a refund? I already have this book can I exchange it? I am at 8,000PV, but I dont show as having qualified as a Leader. Why not? I am trying to enroll a new Member who also has a Customer account. When I enter his information, I get notification that his email is already in use and cannot be used again on his new Member account. I cannot find my email invoice for a specific purchase. Can you resend it? I cannot login into the Life Stream app with my Android device I did not receive a 1099 from Life. Can you send one or give me Life’s tax ID, so I can file my taxes? I did not receive a T4 from Life. Can you send one or give me Life’s tax ID, so I can file my taxes? I don’t know/forgot my username/password. I enrolled someone in the wrong position. Can I move them to the correct position? I entered the wrong contact information for the new Member. Can I change it? I failed to enter my bank information, so what happens to my commission? I handed my new Member my own Financial Fitness Pack. How do I get their Financial Fitness Pack shipped to me directly? I have 1 Customer who is purchasing 3 Subscriptions. Does that qualify me for 3 for free? I have 2 credit cards on file. Why wasn't my other card attempted after my default card declined? I have changed my mind about my gold purchase, can I get a refund? I have entered my bank information, but I do not see my deposit. What happened to it? I have married another Life Member of a different group. Can I move all my personally sponsored Members to my spouses group? I have married another Life Member. Can we move their Team 2 over to my Membership? I have married another Life Member. Do we need to terminate one of our accounts? I have moved and my Life Subscription was delivered to my former address. Will my package be forwarded? I have moved to another Life organization, but I want to move a couple of my former teammates to my new group. Can we do that? I haven't received my package. Can I get tracking? I just got on Subscription, but I already received the Inaugural package from my upline. Can I skip the Inaugural package? I live in Haiti. How do I return product for a refund? I live in Haiti. When can I expect my order to arrive? I made a purchase at a seminar, but the Life number on my receipt is not my Life number and the order was not credited to my account. What can we do? I ordered an eBook download that won't open. What can I do? I paid cash for my enrollment and I want a refund. I paid my annual membership renewal fee but I haven’t received my commission, why? I placed an order, but why don't I see the sale credited to my account? I purchased a Single Event Ticket for the Life Live event, but I cannot view the webcast from my account. I purchased a ticket online for the next Leadership Convention, but I haven't received it. I returned the item weeks ago, why haven't I been refunded? I sent a branded email, but the intended recipient says they did not get it. I tried sending a message to my upline in Life Line, but he did not receive the message. Why not? I want my refund to go on a different card, can you do that? I want to cancel my membership, how do I do that? I want to return my last subscription, how can I do that? I want to return the shopping cart order I just received, can I get an RMA#? I want to sell Life products at a fair. How do I do this? I was attempting to place an order by the month-end deadline, but it didn't actually process in time. Can you move the order back to last month? I wish to move to another part of the Life organization. What do I need to do? I'm within my 30 days, I changed my mind and I want my money back. If a new member is coming to the Leadership Convention and buy their tickets now, will the tickets be shipped in the mail or held at will call? If I cancel my Subscription, will I get the Inaugural packages again if I resubscribe? If I win the Coordinator Rank Advancement Trip, will the cost of the trip be reported as income at tax time? If Life bills my Customer using a Purchase Order, when do I get credit for the sale? In which countries can I enroll new Life Members? Is there a list of books/CDs that will be available in future subscriptions? Is there a way I can access my 1099 online? Is there handicap seating at the venue? It's been more than 14 days since I purchased an eBook can I still download it? May I consider my costs to enter Life Training meetings a business expense? My Customers order went through after the month ended. Can it be credited to the previous month? My Subscription was declined. How can I process it for the month? Once I purchase an eBook, how long do I have to download it? Re:order Fulfillment Someone currently has a Life Customer account, but wishes to become a Life Member. How do we convert that account into a Member account? The volume listed on My Dashboard is what volume? Group or Personal? Unsuccessful ewallet withdrawal What if my Corporate Customer wants to order all 6 months at once? What if my Corporate Customer wants to order only a certain month? Example, they wish to purchase 20 sets of Month 4. What if my Corporate Customer wants to ship to several locations? What if my Corporate Customer wishes to increase their Subscription quantity after they have already begun the program? What is a Standing Order Ticket? What is an Adjustment? What is Life Mix? What is the Customer Requirement? What is the Customer Support phone number? What is the Gold Accumulation Program? What is the information for the Haiti Warehouse? What is the order number for the Self Reported sale? What is Total Personal Development? What is your refund policy? What shipping options do I have? What version should I use when downloading an eBook: ePub or Mobi. When are commissions deposited? When do I need to start meeting the Customer Requirement? When I attempt to enroll a Customer and choose their country, there is no option to enter their shipping address. When I send a branded email, from what email address is it being sent? When is the next Leadership Convention? When is the next Life Live Seminar in my area? When is the next Open Meeting in my area? Where can I find my username and password for the My Deals App? Where can I order business cards on the website? Where can I purchase the digital version of the Beyond Financial Fitness pack? Where do I find Life Training packs 1-10? Where is my Shopping Cart order? Where is my Subscription? Where is the nearest Open Meeting in my area? Where is the next Leadership Convention? Where is the next Life Live Seminar in my area? Where is the ship to option for the Financial Fitness Pack on the enrollment form? Who can sign up for the Life credit card? Why am I not able to download Rascal Radio 3.0? Why am I receiving a security alert while accessing the Life site? Why am I unable to access the Life Stream app? Why can Customer Support only be reached via email? Why can't I cancel Rascal Radio when I click the Rascal Radio option from the Access Products menu? Why did I not earn PV for the Life Training Marketing System? Why did I still get charged when I cancelled my subscription on the same day the transaction went through? Why did my downlines Team 1 and Team 2 switch places? Why didn't I receive a Differential Bonus? Why didnt I earn commissions on my downline volume? Why didnt I receive full credit for my Self Reported sales? Why do I have to pay for shipping to return a package? Can't I just refuse it and you'll get it? Why do I have to provide my Social Security Number (or equivalent for countries other than US)? Why do I need an RMA #? Why do I only see the Life Training Channel on the Radio Player? Why do some products that are considered Life products, not carry PV? Why does an upline member have less Group PV than someone in his downline? Why does my new teammate, who recently enrolled, show that his account has expired? Why does my taproot show as my Team 2? Why does the audio on the Rascal Radio App keep stopping in the middle of a talk? Why does the Life Stream app keep crashing? Why does the Rascal Radio App keep crashing? Why dont I have a Personal Home Page? Why dont I have options to send messages to my downline in Life Line? Why is it that when you did the refund, the PV was removed from this month when I paid for the item last month. Why wasn't the PV removed from last month? Why is the offline feature on the Life Stream app not working? Why is the Rascal Radio app not accepting my login credentials? Why is the refund less than the amount I paid? Why wasn't I credited with PV for my Customer's Rascal Radio Subscription? Why wasn't I refunded immediately when I cancelled my subscription? Will I be able to use the My Deals Mobile App immediately after I sign up for the Track & Save Subscription?