Refunds, Returns, Terminations ← Knowledge Base Why is it that when you did the refund, the PV was removed from this month when I paid for the item last month. Why wasn't the PV removed from last month? I'm within my 30 days, I changed my mind and I want my money back. I paid cash for my enrollment and I want a refund. I want my refund to go on a different card, can you do that? I want to cancel my membership, how do I do that? Why is the refund less than the amount I paid? I returned the item weeks ago, why haven't I been refunded? Why wasn't I refunded immediately when I cancelled my subscription? Why did I still get charged when I cancelled my subscription on the same day the transaction went through? How soon after an order goes through can I request a refund? Why do I have to pay for shipping to return a package? Can't I just refuse it and you'll get it? Why do I need an RMA #? I want to return the shopping cart order I just received, can I get an RMA#? I already have this book can I exchange it? I want to return my last subscription, how can I do that? Why can Customer Support only be reached via email? What is the Customer Support phone number? What is your refund policy?