Enrollment ← Knowledge Base I am trying to enroll a new Member who also has a Customer account. When I enter his information, I get notification that his email is already in use and cannot be used again on his new Member account. Someone currently has a Life Customer account, but wishes to become a Life Member. How do we convert that account into a Member account? When I attempt to enroll a Customer and choose their country, there is no option to enter their shipping address. I entered the wrong contact information for the new Member. Can I change it? I enrolled someone in the wrong position. Can I move them to the correct position? I handed my new Member my own Financial Fitness Pack. How do I get their Financial Fitness Pack shipped to me directly? In which countries can I enroll new Life Members? How do I sign up for the new Life credit card? Where is the ship to option for the Financial Fitness Pack on the enrollment form? Who can sign up for the Life credit card? I paid my annual membership renewal fee but I haven’t received my commission, why?