Dear Life member,
Isn’t it frustrating when things don’t go the way you expect them to? Like when you add your direct deposit information to your profile and you don’t receive a deposit? Unfortunately, this is exactly why we sent you this email. Your eWallet withdrawal of $35.03 wasn’t successfully deposited into your bank account due to an incorrect account number.
Since the withdrawal wasn’t successful, we’ve deleted your banking information from your My Profile page and we are going to credit your eWallet for the amount that couldn’t be deposited. We would love to get this fixed for future months, but we’ll need your help.
Please contact your bank and make sure that you have the correct routing number and account number for direct deposit. Then log into your Life account and update your Direct Deposit information. Just go to the My Account tab, select Account Information from the drop down menu and then select Direct Deposit Information.
We want the withdrawal process to run as smoothly as possible. If you have any questions about the Direct Deposit process, do not hesitate to contact Customer Service by email at firstname.lastname@example.org.
Please include your full name and account number in your correspondence.
Customer Service Administrator