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I sent a branded email, but the intended recipient says they did not get it.

The email of the intended recipient may have flagged your branded email as spam or junk. Have them check their spam or junk folder. If it is not there, then their email may have rejected your branded email. They may need to add your email address to their address book so that your email is viewed as friendly and will be accepted.

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Cary, NC 27511